Welcome to RockMow. These Terms of Service apply to your use of this website, online store and any related information, content, features, tools, products and services that we make available through it.
RockMow is a trading division and trading style of Allett Limited, a company registered in England and Wales under company number 02628192. Our registered office is Regal House, Airfield Industrial Estate, Hixon, Stafford, Staffordshire, England, ST18 0PF. In these Terms, the words “RockMow”, “we”, “us” and “our” refer to Allett Limited trading as RockMow.
Our online store is powered by Shopify, which enables us to provide the website and online shopping services to you. Any contract for the sale of products through this website is between you and Allett Limited trading as RockMow, not Shopify.
Please read these Terms carefully before using our website or placing an order. By visiting, browsing, interacting with or purchasing from our website, you agree to be bound by these Terms, together with any policies referred to in them, including our Privacy Policy and Refund Policy. If you do not agree to these Terms, you should not use our website or purchase from us.
By using this website, you confirm that you are at least the age of majority in your country of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.
To use some features of the website or to place an order, you may need to provide information including your name, email address, billing address, delivery address, telephone number and payment information. You agree that all information you provide to us is true, accurate, current and complete, and that you have the right to provide it.
You are responsible for keeping your account login details confidential and secure. You are responsible for all activity that takes place through your account, unless the activity results from our failure to use reasonable care. You must not transfer, sell, assign or otherwise allow another person to use your account without our consent.
We aim to describe and display our products accurately. However, product images, colours, finishes, measurements and appearance may vary depending on your device, screen settings, lighting and other factors outside our control.
Product descriptions, specifications, availability and pricing may be updated or changed from time to time. We reserve the right to amend, withdraw or discontinue any product at any time, subject to any rights you may have in relation to orders we have already accepted.
Where products include robotic mowers, garden machinery, batteries, accessories, installation-related items or connected technology, you are responsible for reading and following all product manuals, safety guidance, installation instructions and usage requirements provided with the product or made available by the manufacturer. Products must only be used safely, lawfully and for their intended purpose.
Any suitability guidance, lawn size recommendations, installation guidance, comparison content, online tools, product filters or advice provided on this website is for general guidance only. It does not replace your own assessment of your garden, site conditions, safety requirements or the manufacturer’s instructions. We are not responsible for incorrect product choice where you have provided inaccurate information or failed to consider your own site conditions.
When you place an order through our website, you are making an offer to purchase the products in your basket. Your order is not accepted until we send you an order acceptance or dispatch confirmation, or otherwise clearly confirm acceptance. We may decline, cancel or limit an order where we reasonably consider it necessary, including where a product is unavailable, there is an error in price or description, fraud is suspected, payment is not authorised, or delivery cannot reasonably be completed.
Please review your order carefully before submitting it. After an order has been accepted, we may not be able to change or cancel it before dispatch. Nothing in these Terms affects your statutory cancellation rights where they apply.
If we need to cancel or amend an order, we will try to contact you using the details provided at the time of purchase. If payment has already been taken for an order we cancel, we will refund the amount paid for the cancelled items using the original payment method, unless another method is agreed.
Products purchased through this website are supplied for personal, domestic or household use unless we expressly agree otherwise in writing. You must not purchase products from us for unlawful resale, unauthorised export or any purpose that breaches applicable law, manufacturer restrictions or these Terms.
Prices are shown in pounds sterling unless stated otherwise. Prices, discounts and promotions may change without notice. The price payable for a product will normally be the price shown at the time you place your order, subject to correction where there is an obvious error.
Unless stated otherwise, product prices do not include delivery charges, installation charges, customs duties, import charges or other additional services. Any applicable delivery or service charges will be shown during checkout where possible before you complete your order.
You agree to provide current, complete and accurate billing, delivery, payment and account information for all purchases. You confirm that you are authorised to use the payment method provided and that your payment provider will honour the charges you incur.
We may use third-party payment processors, including payment services made available through Shopify. We do not store full card details on our own systems where payment is processed by a third-party payment provider.
Delivery times and dates are estimates only unless we expressly agree otherwise in writing. We are not responsible for delays caused by carriers, customs, stock shortages, manufacturer delays, access issues, adverse weather, incorrect delivery information, events outside our reasonable control or other circumstances beyond our reasonable control.
For consumer purchases, risk in the products passes to you when the products are delivered to you or to a person identified by you to receive them. Ownership of the products passes to you once we have received payment in full for the products and any applicable delivery or service charges.
You are responsible for ensuring that delivery can be made safely and reasonably to the address provided. This includes providing accurate access information and ensuring that somebody is available to receive the delivery where required.
Where we offer or arrange installation, setup, survey, demonstration or dealer support services, those services may be subject to separate terms, availability and local coverage. Any installation timescales given are estimates only unless expressly confirmed otherwise in writing.
You are responsible for ensuring that your garden or site is suitable and safe for installation and use, including access, lawn condition, boundary requirements, slopes, obstacles, power supply, connectivity and any other relevant site conditions. We may refuse or delay installation where we reasonably consider the site to be unsafe, unsuitable or materially different from the information provided to us.
Where installation is carried out by a third-party installer, dealer, contractor or manufacturer representative, that third party may have its own terms and may be responsible for the work it performs. We are not responsible for unauthorised modifications, poor maintenance, unsuitable site conditions, interference, misuse or installation work carried out by someone not authorised by us.
Your rights to cancel, return or exchange products are set out in our Refund Policy and any statutory rights that apply to you. Nothing in these Terms limits your rights under applicable consumer law.
Products must be returned in accordance with our returns instructions. You are responsible for taking reasonable care of products while they are in your possession. We may make a deduction from any refund where permitted by law if products have been used, damaged, installed, registered, altered or handled beyond what is necessary to establish their nature, characteristics and functioning.
Some items may be excluded from return or cancellation rights where permitted by law, including bespoke, personalised, made-to-order, installed, hygiene-sensitive, perishable, digital or sealed items that have been opened after delivery. Any such exclusions will only apply where legally permitted.
Products may be supplied with a manufacturer warranty. Any manufacturer warranty is provided in addition to, and does not replace, your statutory rights. Warranty terms, duration, exclusions and claim processes may vary by product and manufacturer.
Warranty cover may be affected by misuse, neglect, accidental damage, unauthorised repairs, incorrect installation, failure to maintain the product, use outside the intended purpose, use with incompatible accessories, software or connectivity issues outside the manufacturer’s control, or failure to follow the manufacturer’s instructions.
If you believe a product is faulty, you should contact us promptly at hello@rockmow.co.uk with your order details, a description of the issue and any relevant photographs or videos. We may ask you to follow reasonable troubleshooting steps or return the product for inspection.
All content on this website, including trademarks, logos, text, product information, images, graphics, icons, videos, audio, reviews, design, layout, software and other materials, is owned by us, our affiliates, our licensors, manufacturers, Shopify or other third parties and is protected by applicable intellectual property laws.
You may use this website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish, display, scrape, extract, sell, resell or exploit any part of the website or its content without our prior written permission, except where permitted by law.
The names, logos, product names, service names, designs and slogans associated with RockMow are trademarks or trading styles of Allett Limited, its affiliates or licensors. Shopify and other third-party names and logos belong to their respective owners.
We may provide access to tools, features, integrations, payment services, finance services, chat tools, review tools, social media features, apps or other services supplied by third parties. These may be subject to the third party’s own terms and privacy policies.
We provide access to third-party tools on an “as is” and “as available” basis. To the fullest extent permitted by law, we are not responsible for the availability, accuracy, performance, security, suitability or content of third-party tools or services.
Our website may contain links to websites, platforms, content or services operated by third parties. These links are provided for convenience only. We do not control and are not responsible for third-party websites, their content, their security or their privacy practices.
If you access third-party websites or purchase products or services from third parties, you do so at your own risk and should review their terms and policies before proceeding.
Our website and online store are powered by Shopify. Shopify provides technology that enables us to operate the website and process online transactions. However, any sale of products through this website is made directly between you and Allett Limited trading as RockMow.
To the fullest extent permitted by law, you acknowledge that Shopify is not responsible for any sales, products, delivery, returns, support, loss, injury or damage arising from transactions between you and us.
Our collection and use of personal information is described in our Privacy Policy. By using this website, you acknowledge that you have had the opportunity to read our Privacy Policy.
Because our website is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the website in order to provide and improve the services it supplies to us. Please review our Privacy Policy for further details.
If you submit, upload, post, email or otherwise provide reviews, comments, suggestions, ideas, images, videos, feedback or other content, you grant us a worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, edit, publish, translate, distribute, display and otherwise exploit that content for the purpose of operating, improving, promoting and marketing our business, products and services.
You confirm that any content you provide is accurate, lawful, not misleading, does not infringe any third-party rights and does not contain offensive, defamatory, abusive, obscene, unlawful or harmful material. You must not submit content containing viruses, malware or anything that could affect the operation of our website or systems.
We may monitor, edit, remove or refuse to display user content where we consider it appropriate, but we are not obliged to do so. You remain responsible for any content you submit.
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, prices, promotions, offers, delivery charges, delivery times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time. Where an error affects an order you have placed, we may contact you to offer the correct information, amend the order with your agreement or cancel the affected part of the order and provide a refund where payment has been taken.
You may only use this website for lawful purposes. You must not use the website in any way that breaches applicable laws or regulations, infringes the rights of others, is fraudulent or misleading, transmits harmful code, interferes with the operation or security of the website, impersonates another person or entity, harasses or harms others, or exposes us, Shopify or other users to liability.
You must not copy, scrape, harvest, extract, crawl, data mine, reverse engineer, overload, interfere with or attempt to bypass security or access controls on the website. You must not use automated systems, bots, spiders, scrapers, AI agents or similar tools to access, extract or interact with the website without our prior written consent, except where permitted by law.
We may suspend, restrict or terminate access to the website where we reasonably believe these Terms have been breached or where necessary to protect the website, our business, Shopify, customers or third parties.
This section applies if you use, allow, enable or cause the deployment of any automated or semi-automated software, bot, crawler, scraper, AI agent, assistant or similar tool to access, use or interact with the website.
Automated agents must clearly identify themselves in all requests, must not conceal or misrepresent their identity, must not mimic human behaviour to bypass controls, must not complete or circumvent CAPTCHAs or similar measures, and must comply with any instructions, restrictions or technical controls we apply.
We reserve the right to block, restrict, throttle or otherwise control automated access to the website at any time.
We may suspend or terminate your access to the website or your account where we reasonably believe you have breached these Terms, acted unlawfully, misused the website, provided inaccurate information, failed to pay amounts due, or where access would create risk for us, Shopify, customers or third parties.
Termination does not affect any rights or obligations that arose before termination. Sections that by their nature should continue will continue to apply, including sections relating to intellectual property, feedback, liability, indemnity, privacy, governing law and any payment obligations.
We provide the website for general information and online shopping purposes. We take reasonable care to keep the website available and accurate, but we do not guarantee that the website will always be uninterrupted, secure, error-free or free from viruses or other harmful material.
To the fullest extent permitted by law, the website and any non-product content, tools or features are provided on an “as is” and “as available” basis. Nothing in these Terms excludes or limits any statutory rights you have in relation to products purchased from us.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights where liability cannot legally be excluded, or any other liability that cannot be excluded or limited under applicable law.
If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable, business losses, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity or losses arising from your use of products for commercial, trade or resale purposes unless we have agreed such use in writing.
If you are a business customer, to the fullest extent permitted by law, we exclude all implied warranties, conditions and terms, and we will not be liable for indirect, incidental, special, punitive or consequential losses, loss of profit, loss of sales, loss of revenue, loss of data, loss of goodwill, business interruption or similar losses arising out of or in connection with the website, products or these Terms.
Subject to the parts of these Terms that cannot be excluded or limited by law, our total liability arising from or in connection with any order shall not exceed the amount paid by you for the products giving rise to the claim.
If you are a business customer, you agree to indemnify and hold harmless Allett Limited trading as RockMow, Shopify and our respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from and against losses, damages, liabilities, costs and claims arising from your breach of these Terms, your misuse of the website, your violation of law or your infringement of third-party rights.
If you are a consumer, this section applies only to the extent permitted by applicable law.
We are not responsible for failure or delay in performing our obligations where the failure or delay is caused by events outside our reasonable control, including carrier delays, supplier delays, manufacturer shortages, strikes, labour disputes, extreme weather, fire, flood, accident, war, terrorism, civil unrest, epidemic, pandemic, restrictions imposed by authorities, power failure, internet failure, cyber incidents, customs delays or other events beyond our reasonable control.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable. If modification is not possible, the relevant provision will be treated as deleted. The remaining provisions will continue in full force and effect.
If we do not exercise or enforce a right under these Terms, this does not mean we have waived that right. Any waiver must be given in writing to be effective.
These Terms, together with any policies referred to in them, form the entire agreement between you and us in relation to your use of the website and purchases made through it, subject to any rights that cannot be excluded by law.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations under these Terms where this does not materially reduce your rights under them.
These Terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales.
If you are a consumer, you may bring proceedings in the courts of England and Wales. If you live in Scotland, you may also bring proceedings in Scotland. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or in connection with these Terms, the website or any order.
The headings used in these Terms are included for convenience only and do not affect the interpretation of the Terms.
We may update or replace these Terms from time to time, including to reflect changes to our website, products, business practices, technology, legal requirements or operational needs. The latest version will be posted on this page.
Changes will not affect orders already accepted unless we are required to make a change by law or you agree to the change. Your continued use of the website after updated Terms are posted means you accept the updated Terms.
Questions about these Terms should be sent to us at hello@rockmow.co.uk.
RockMow is a trading division and trading style of Allett Limited. Allett Limited is registered in England and Wales under company number 02628192. Registered office: Regal House, Airfield Industrial Estate, Hixon, Stafford, Staffordshire, England, ST18 0PF.
Email: hello@rockmow.co.uk
Telephone: 01889 271503
VAT number: GB 536 8606 21