RockMow is a trading division and trading style of Allett Limited. References in this Privacy Policy to "RockMow", "RockMow UK", "we", "us" or "our" mean Allett Limited trading as RockMow, unless the context requires otherwise. Allett Limited operates this store and website under the RockMow trading style, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience through the RockMow website and related services.
RockMow is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, store, process and disclose your personal information when you visit, use, make a purchase, request information, contact us or otherwise interact with our website, products, services or communications. This Privacy Policy applies to information processed by or on behalf of Allett Limited in connection with RockMow.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls only in respect of the collection, processing and disclosure of your personal information. Nothing in this Privacy Policy limits any statutory rights that you may have under applicable data protection laws.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process categories of personal information including contact details such as your name, address, billing address, shipping address, phone number and email address.
We may also collect or process financial and transaction information including payment card information, payment confirmation, transaction details, form of payment, products viewed, products placed in your basket, wishlist activity, purchases, returns, exchanges, cancellations and order history. Payment information may be processed by Shopify, payment providers and other secure third-party providers, and we do not intentionally store full payment card details on our own systems unless required or permitted by law.
We may collect or process account information including your username, password, security questions, preferences and settings, as well as communications with us including information you provide when contacting customer support or submitting an enquiry. We may also collect device, usage and technical information including information about your device, browser, network connection, IP address, unique identifiers, cookie data and information about how and when you interact with or navigate the Services.
We may collect personal information directly from you when you create an account, visit or use the Services, place an order, request a quote, subscribe to marketing, contact us, submit a form or otherwise provide us with your personal information.
We may collect personal information automatically through the Services, including from your device when you visit our website, use our products or services, or interact with our online content. This may involve cookies, pixels, tags, analytics tools and similar technologies.
We may also receive personal information from service providers, Shopify, payment providers, delivery partners, marketing partners, analytics providers, fraud prevention providers and other third parties where permitted by law and where relevant to the provision, operation, improvement or protection of the Services.
We use personal information to provide, tailor and improve the Services, including to perform our contract with you, process payments, fulfil orders, arrange shipping, manage purchases, returns and exchanges, provide customer support, create and maintain accounts, remember preferences, display relevant content, enable reviews and improve the shopping experience.
We may use personal information for marketing and advertising purposes, including to send marketing, advertising and promotional communications by email, SMS, post or other channels where permitted by law, and to show you online advertisements for products or services on our website or on third-party websites and platforms. Where required, we will ask for your consent before sending certain types of marketing communications.
We use personal information for security and fraud prevention, including to authenticate accounts, provide a secure payment and shopping experience, detect, investigate or respond to suspected fraudulent, illegal, unsafe or malicious activity, protect the Services, protect public safety and protect our business, customers and users.
We use personal information to communicate with you, respond to enquiries, provide customer support, send service messages, provide updates about your order or account, manage our relationship with you and maintain effective business operations.
We may use personal information where necessary for legal, regulatory or business reasons, including to comply with applicable law, respond to valid legal process, cooperate with law enforcement or government agencies, investigate or participate in litigation or dispute resolution, enforce our terms and policies, protect our rights and defend the rights of our customers, users, business partners or others.
We may disclose personal information to Shopify, vendors, contractors, professional advisers and other third parties who perform services for us or on our behalf, including IT management, website hosting, payment processing, fraud prevention, data analytics, marketing, customer support, cloud storage, fulfilment, delivery and shipping.
We may disclose personal information to business and marketing partners to provide marketing services, personalised advertising and related services. These partners may use your information in accordance with their own privacy notices, where permitted by applicable law. Depending on where you reside, you may have the right to object to or opt out of certain sharing for targeted advertising or marketing purposes.
We may disclose personal information when you direct us, request that we do so, or otherwise consent to disclosure, including where disclosure is needed to ship products to you, process payments, connect with social media services, use third-party integrations or provide functionality that you choose to use.
We may disclose personal information within our corporate group, including to Allett Limited and any relevant affiliates, business divisions or service teams involved in operating or supporting RockMow.
We may disclose personal information in connection with a business transaction such as a merger, acquisition, restructuring, sale of assets, financing, insolvency or similar event, and where necessary to comply with legal obligations, respond to subpoenas, search warrants or similar requests, enforce our terms or policies, protect or defend the Services, protect our rights and protect the rights, safety and property of our users or others.
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, operate, protect and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
We may use Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights relating to data processed by Shopify for its own purposes. To learn more about Shopify's use of personal information and any rights you may have, you can visit Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
The Services may provide links to websites or online platforms operated by third parties. If you follow links to websites or platforms that are not operated or controlled by us, you should review their privacy policies, security policies and terms and conditions. We do not control and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites, platforms or content.
Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services and users of those third-party platforms. Our inclusion of a link does not, by itself, imply endorsement of the third-party website, platform, content, owner or operator.
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it is deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information of individuals under 16 years of age.
We use reasonable organisational and technical measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit, and we recommend that you do not use unsecure channels to send sensitive or confidential information.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain your account, process orders, comply with legal obligations, resolve disputes, enforce agreements, protect our rights and maintain business records. Retention periods may vary depending on the type of information, the purpose for which it is used and applicable legal requirements.
Depending on where you live, you may have rights in relation to your personal information. These rights may include the right to request access to personal information that we hold about you, request deletion of personal information, request correction of inaccurate personal information, receive a copy of personal information in a portable format and request that we transfer it to a third party in certain circumstances.
You may also have the right to object to or restrict certain processing of personal information. Where we rely on consent to process your personal information, you may have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before it was withdrawn.
You may opt out of promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out of promotional communications, we may still send you non-promotional messages such as order confirmations, service notices, account messages and other communications necessary to provide the Services.
You may exercise your rights where indicated on the Services or by contacting us using the contact details provided below. We may need to verify your identity before processing a request, as permitted or required by law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you have authorised the agent to act on your behalf and may require you to verify your identity directly with us.
We will not discriminate against you for exercising your privacy rights. We will respond to requests within the timeframe required by applicable law, subject to any legal exceptions or limitations.
If you have concerns about how we process your personal information, please contact us using the details below so that we can try to resolve the matter. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office.
We may transfer, store and process personal information outside the country in which you live, including where our service providers, Shopify, technology providers or business partners operate in other countries.
If we transfer personal information out of the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms where required by law, such as adequacy regulations, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum to the Standard Contractual Clauses or equivalent mechanisms issued by a competent authority.
We may update this Privacy Policy from time to time, including to reflect changes to our practices, technologies, services, legal requirements or operational needs. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice where required by applicable law.
If you have any questions about this Privacy Policy, our privacy practices or your privacy rights, please contact us by email at hello@rockmow.co.uk or by post at Regal House, Stafford, England, ST18 0PF, United Kingdom.
For the purpose of applicable data protection laws, the data controller of your personal information is Allett Limited trading as RockMow.